Terms and Conditions

Welcome to rovanue.com.

These Terms & Conditions explain the rules for using our website, purchasing our products, and interacting with Rovanue and Root Ritual. By visiting our website or placing an order, you agree to these Terms. Do not continue to use rovanue.com if you do not agree to these Terms.

1. About Rovanue and Root Ritual

Rovanue is operated by Northline Holdings LLC DBA Rovanue. Root Ritual is a brand and product line offered through Rovanue, focused on simple, spa-inspired scalp care routines, beauty tools, and self-care products.

Throughout these Terms, “Rovanue,” “Root Ritual,” “we,” “us,” and “our” refer to Northline Holdings LLC DBA Rovanue. “You” and “your” refer to the customer, visitor, or user of our website.

2. Use of Our Website

You may use our website for lawful, personal, non-commercial purposes, including browsing products, reading product information, contacting us, and placing orders. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, copy our content for commercial use, or use the website in a way that violates applicable law.

We may update, suspend, limit, or discontinue any part of the website at any time without notice.

3. Products and Product Information

We try to present product descriptions, images, pricing, availability, and other information as clearly and accurately as possible. However, minor differences may occur due to screen settings, packaging updates, supplier changes, or normal product variation.

Root Ritual products are designed for general beauty, scalp care, and self-care use. Our products and content are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any routines, guides, recipes, or educational content are for general informational purposes only and are not medical advice.

If you have sensitive skin, allergies, scalp irritation, hair loss concerns, a medical condition, are pregnant or nursing, or are using prescription treatments, consult a qualified professional before using new beauty products, oils, mists, DIY mixtures, exfoliation tools, or scalp-care routines.

4. Orders, Payments, and Pricing

When you place an order, you agree that the information you provide is accurate and complete. We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, incorrect pricing, inventory issues, shipping restrictions, or misuse of promotions.

Prices are listed in U.S. dollars unless otherwise stated. Prices, promotions, discounts, bundles, shipping costs, and product availability may change at any time. Payment must be completed before an order is processed or shipped.

Payment processing may be handled by third-party providers. We do not store full payment card details on our own servers unless clearly stated by the payment provider or platform.

5. Shipping, Delivery, and Risk of Loss

Shipping times are estimates and are not guaranteed unless expressly stated. Delays may occur due to carrier issues, weather, holidays, incorrect addresses, customs, supply chain delays, or circumstances outside our control.

You are responsible for providing a correct shipping address. If an order is returned, delayed, or lost because of an incorrect or incomplete address, we may require additional shipping charges to resend the order.

Risk of loss generally passes to you once the order is delivered to the shipping address provided, subject to applicable law and carrier policies.

6. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to the return policy posted on our website at the time of purchase. Certain items may be final sale, non-returnable, or limited for hygiene, safety, customization, or promotional reasons.

If your order arrives damaged, missing an item, or incorrect, contact us as soon as possible with your order number, photos, and a description of the issue so we can review the matter.

7. Customer Responsibilities and Product Use

You agree to use our products safely, follow included instructions, review ingredients or materials when provided, patch test when appropriate, and stop using any product that causes irritation or discomfort.

If you use Root Ritual bottles or tools with your own oils, waters, herbal infusions, DIY recipes, or home remedies, you are responsible for the ingredients you choose, the freshness and storage of your mixture, and any reaction that may result from those ingredients.

Do not use products in a way that is unsafe, unsanitary, contrary to instructions, or unsuitable for your skin, scalp, hair, or personal circumstances.

8. Email, SMS, and Marketing Communications

If you sign up for emails, texts, updates, discounts, or other communications, you agree to receive messages from us. You may unsubscribe or opt out using the instructions in the message, where available.

Marketing offers may be modified, limited, or discontinued at any time. Discounts generally cannot be combined unless clearly stated.

9. Reviews, Testimonials, and User Content

If you submit a product review, testimonial, photo, comment, message, tag, or other content, you confirm that it is truthful, based on your own experience, and does not violate anyone else’s rights.

By submitting content to us or tagging us publicly, you grant us permission to use, repost, edit, display, and share that content for marketing, customer support, and brand purposes, unless you tell us otherwise in writing. We may remove or decline to publish content that is misleading, offensive, unlawful, spam-like, or unrelated to our brand.

10. Intellectual Property

All website content, product names, brand names, logos, photos, graphics, copy, designs, guides, routines, downloads, and other materials are owned by or licensed to Rovanue unless otherwise stated.

You may view and use our website for personal shopping and informational purposes. You may not copy, reproduce, sell, modify, distribute, scrape, or commercially use our content without written permission.

11. Third-Party Links, Platforms, and Services

Our website may include links or integrations involving third-party websites, payment processors, shipping carriers, review tools, email platforms, analytics tools, social media platforms, or other services. We are not responsible for the content, policies, performance, or practices of third parties.

Your use of third-party services may be subject to their own terms and privacy policies.

12. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, measure performance, improve shopping experiences, and support marketing. Some cookies are necessary for the website to function, while others may be optional depending on your location and settings.

For more details about how we collect and use information, please review our Privacy Policy.

13. Disclaimer of Warranties

The website and products are provided on an “as available” and “as is” basis to the fullest extent permitted by law. We do not guarantee that the website will be uninterrupted, error-free, secure, or always available.

We do not guarantee individual results from beauty, scalp care, or self-care products. Results can vary based on routine, hair type, scalp condition, product use, ingredients added by the customer, lifestyle, medical factors, and other personal circumstances.

14. Limitation of Liability

To the fullest extent permitted by law, Rovanue and Root Ritual will not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of the website, products, content, shipping services, or third-party platforms.

Our total liability for any claim related to an order will not exceed the amount you paid for the product or order giving rise to the claim, unless applicable law requires otherwise.

15. Indemnification

You agree to defend, indemnify, and hold harmless Northline Holdings LLC DBA Rovanue, its owners, team members, partners, suppliers, and affiliates from claims, damages, losses, liabilities, and expenses arising from your misuse of the website or products, violation of these Terms, violation of law, or infringement of another party’s rights.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, protect, and share information. Please review the Privacy Policy before using the website or placing an order.

17. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a new effective date. Your continued use of the website after changes are posted means you accept the updated Terms.

18. Governing Law

These Terms are governed by the laws of the state where Northline Holdings LLC DBA Rovanue is organized or principally operates, without regard to conflict of law rules, unless applicable consumer protection laws require otherwise.

19. Contact Information

Questions about these Terms may be sent to hello@rovanue.com

Terms & Conditions | rovanue.com | Northline Holdings LLC DBA Rovanue