Returns & Refunds Policy

We want your Root Ritual order to arrive clean, complete, and ready for your self-care routine. Because our items are personal-care products and are usually packed and shipped the same day they are ordered, order cancellations are only available before your order has been processed, packed, or shipped.

If you need to cancel or change an order, please email us as soon as possible at hello@rovanue.com with your order number. We will do our best to help, but once an order has been packed, shipped, or handed to the carrier, it can no longer be canceled.

If your order has already shipped, it may be eligible for a return only if it meets the return conditions below. Original shipping charges are non-refundable, and return shipping costs are the customer’s responsibility unless we made an error with your order.

You can contact us about a cancellation, return, or order issue by e-mail at hello@rovanue.com.

Once an eligible return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method, excluding original shipping costs. Please allow your bank or payment provider time to process the refund after it has been issued.

Conditions for returns:

To be eligible for a return, please make sure that:

• The goods were purchased in the last 14 days

• The goods are unused, unopened, unaltered, and in the original packaging

The following goods cannot be returned:

• Any item that has been opened, used, tested, filled, washed, damaged, or altered after delivery.

• Any personal-care, beauty, scalp-care, or hygiene-related item that is not suitable for return once opened or used.

• Any product that is missing its original packaging, parts, inserts, accessories, or protective materials.

• Any custom, personalized, final-sale, discounted, or promotional item marked as non-returnable at the time of purchase.

We reserve the right to refuse any return that does not meet these conditions. Items sent back without approval, used items, or items that arrive damaged due to improper return packaging may not be eligible for a refund.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Original shipping costs are not refundable, and we do not cover return shipping unless the return is due to an error on our part. Approved returns should be sent to the following address:

Northline Holdings LLC DBA Rovanue

12195 Highway 92 STE 114 PMB#125,

Woodstock, GA 30188

We cannot be held responsible for goods damaged or lost in return shipment. We recommend using an insured and trackable mail service and packaging the item carefully. We are unable to issue a refund without actual receipt of the returned goods or proof of received return delivery.

Damaged, Incorrect, or Missing Items:

If your order arrives damaged, incorrect, or missing an item, please contact us within 7 days of delivery at hello@rovanue.com. Include your order number, a description of the issue, and clear photos of the product, packaging, and shipping label so we can review it.

If we confirm that an item was damaged in transit, incorrect, or missing due to our error, we will work with you on a replacement, store credit, or refund depending on the situation and available inventory.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at hello@rovanue.com